- Return Policy
Money Back Guarantee
All Sales are final, If you change your mind about a purchase and the item is not defective, you have 7 days from the date of purchase to email or call us for a return authorization number (RA#). No return will be accepted without a RA#. We will only accept returns for items that are 100% in original, unopened packaging and in re-saleable condition, with all packaging, with an unbroken seal. We do not refund shipping charges. Items with Free Shipping will have the cost of outbound shipping & handling deducted from the total refund We reserve the right to charge an additional 25% restocking fee for any items not meeting these requirements. We reserve the right to refuse a return on any product that does not meet these requirements.
If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, within 14 days from the date of purchase. If there is no exchange or repair we have the right to impose 25% restocking fee, based on the condition of the item returned. No refunds or credit will be granted after 14 days.
Undeliverable, Unauthorized or Refused Returns
A&M Judaica And Gifts Inc. will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse.
Please call 845-354-5779 or email to firstname.lastname@example.org to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 14 business days after issue and must be received in our warehouse within 30 days from the date of the invoice.
We are not responsible for lost, stolen, or damaged packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account may take up to 14 business days.
Any returns must be 100% complete in original, packaging and in re-saleable condition, with no resale labels on it . We reserve the right to charge up to a 15% restock fee or refuse a return on any product that does not meet these requirements. All returns must also be packed in an outer shipping carton with the RA written on the shipping label. Please do not write anything on the outer box – only on the label.